Waste Collection Balham Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide waste collection services in Balham and the surrounding areas. By making a booking, confirming a quotation, or allowing our team to carry out waste removal at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, landlord, tenant, organisation or other party who requests or receives waste collection services from us.

Services means any waste collection, waste clearance, rubbish removal, recycling or related services that we agree to provide.

Waste means the materials, items, rubbish or refuse that the Customer requests us to collect and remove, subject to applicable waste regulations and these Terms and Conditions.

Premises means the property, site or location from which the Waste is to be collected.

Agreement means the contract between the Customer and us for the supply of Services, comprising these Terms and Conditions together with any written quotation or booking confirmation.

2. Scope of Services

We provide waste collection and related services within Balham and nearby areas, subject to operational coverage and availability. The precise scope of the Services, including the type and estimated volume of Waste, the collection date and time window, and the price, will be set out in our quotation or booking confirmation.

We reserve the right to refuse to collect any items that do not match the description given by the Customer at the time of booking, or which fall into categories of prohibited or hazardous waste, or which cannot be safely removed from the Premises.

3. Booking Process

Bookings can be made by telephone or through other communication methods made available by us. When a Customer requests a waste collection, we will ask for details including, but not limited to, the Premises address, access information, type of Waste, approximate volume of Waste, any special handling requirements, and preferred date and time window.

Based on the information provided, we may offer either a fixed price quotation or an estimated price subject to on-site assessment. The booking is only confirmed when we provide a booking confirmation and the Customer accepts it, which may include acceptance by email, text message, or verbal confirmation recorded in our system.

The Customer is responsible for ensuring that all information given during the booking process is accurate and complete. Any inaccuracies or omissions may result in additional charges, changes to the Services, or cancellation of the booking.

4. On-Site Assessment and Price Adjustments

Where a booking is based on an estimated volume or type of Waste, our team may carry out an on-site assessment upon arrival at the Premises. If the Waste differs materially from the description provided at the time of booking, we may adjust the price accordingly or decline to carry out the Service.

If a revised price is higher than the original estimate, we will explain the reasons and seek the Customer’s approval before proceeding. If the Customer does not agree to the revised price, we may cancel the Service. In such cases, a call-out fee may be charged to cover our time and travel costs.

5. Access to Premises and Parking

The Customer must ensure that we have safe, reasonable and lawful access to the Premises at the agreed date and time of collection. This includes ensuring that any necessary access arrangements are made with building management, neighbours, tenants or other relevant parties.

The Customer is responsible for providing suitable parking or any required parking permits for our vehicles near the Premises. Where paid parking is required, the Customer may be charged the associated costs as an additional fee.

If we are unable to gain access to the Premises, or if access is significantly restricted such that we cannot reasonably carry out the Service, we may cancel the visit and charge a call-out or failed collection fee.

6. Waste Types and Prohibited Items

We collect general household, garden and commercial waste, subject to capacity and applicable regulations. The Customer must inform us in advance of any items that may require special handling, such as electrical appliances, heavy or bulky items, or materials that may require specific disposal routes.

Certain items are prohibited and will not be collected. These may include, without limitation, asbestos, medical or clinical waste, chemicals, solvents, oils, gas cylinders, hazardous or toxic substances, and any waste classified as hazardous under applicable law. If we discover any prohibited items during collection, we may refuse to remove them and may adjust the price or terminate the Service.

The Customer remains responsible for ensuring that Waste presented for collection does not include prohibited items or substances that pose an unacceptable risk to health, safety or the environment.

7. Customer Obligations

The Customer agrees to:

Ensure that the Waste is their property or that they have full authority from the owner to arrange its removal.

Separate Waste where required, for example segregating recyclable materials or bulky items, if agreed during booking.

Ensure that the Waste is accessible, not obstructed, and reasonably prepared for loading.

Provide accurate details about the Waste, including any known risks or special handling requirements.

Comply with all applicable legal obligations in relation to the Waste, including any necessary consents for its removal.

8. Payments and Pricing

Our prices are stated in pounds sterling and may be provided as fixed quotes or estimates depending on the information available at the time of booking. Prices typically take into account the volume, type and weight of Waste, labour required, and disposal or recycling costs.

Unless otherwise agreed in writing, payment is due on completion of the Service. We may accept payment by cash, card or other methods made available by us. For business Customers and regular accounts, payment terms may be agreed separately, such as payment within a specified number of days from the date of invoice.

If payment is not made when due, we reserve the right to charge interest on the outstanding amount at the statutory rate permitted under UK law, together with any reasonable costs incurred in recovering the debt.

9. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving us reasonable notice. We request that cancellations or changes be made at least 24 hours before the scheduled collection time wherever possible.

If a booking is cancelled with less than 24 hours notice, we may charge a cancellation fee to cover the time allocated and any costs incurred. If our team has already been dispatched or has arrived at the Premises, a call-out or failed collection fee may be charged if the Service does not proceed for reasons outside our control.

We reserve the right to cancel or reschedule a booking due to events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, road closures, staff illness, or other operational issues. In such cases, we will seek to arrange an alternative time that is mutually convenient.

10. Service Performance and Time Slots

We will use reasonable efforts to attend the Premises within the agreed time window. However, any times given for arrival or completion are estimates only, and time shall not be of the essence of the Agreement.

Delays may occur due to traffic, previous jobs, access issues or other circumstances. We will aim to notify the Customer of any significant delay as soon as reasonably practicable. We shall not be liable for minor delays that do not materially affect the performance of the Service.

11. Liability and Limitations

We shall exercise reasonable care and skill in providing the Services. However, our liability to the Customer is subject to the following limitations.

We shall not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer, or from any failure by the Customer to comply with their obligations under these Terms and Conditions.

We shall not be liable for any loss or damage to items that were not clearly identified as Waste, or that were mixed with Waste in a manner that gave us reasonable grounds to treat them as Waste.

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or any similar damages arising out of or in connection with the Services.

Our total liability for any claim arising under or in connection with the Agreement, whether in contract, tort, negligence or otherwise, shall be limited to the total charges paid or payable by the Customer for the specific Service giving rise to the claim.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

12. Damage to Property

We will take reasonable care to avoid damage when removing Waste from the Premises. The Customer should notify us in advance of any particularly delicate surfaces, fixtures, fittings or access routes that may be at risk.

We shall not be liable for normal wear and tear or superficial marks that may reasonably occur in the course of carrying out the Service, such as minor scuffs to paintwork when removing bulky items, provided we have acted with reasonable care.

Any alleged damage must be reported to us in writing as soon as reasonably practicable, and in any event within 48 hours of the completion of the Service, together with reasonable evidence of the damage. We may inspect the Premises before agreeing any remedy.

13. Compliance with Waste Regulations

We will handle, transport, recycle and dispose of Waste in accordance with applicable UK waste management legislation and regulations. This includes compliance with duty of care requirements for controlled waste.

Where required by law, we will arrange for appropriate documentation, including waste transfer notes, to record the transfer of Waste from the Customer to us or to an authorised waste facility. The Customer agrees to provide any information reasonably required for this documentation.

The Customer must not request us to remove any Waste in a manner that would breach applicable law or regulatory obligations. If we reasonably believe that complying with a Customer instruction would be unlawful, we may decline to carry out that aspect of the Service.

14. Title and Risk in Waste

Once Waste has been removed from the Premises and loaded onto our vehicle, title to and risk in the Waste passes to us, subject to applicable law and these Terms and Conditions.

If it later becomes apparent that any items removed as Waste were not owned by the Customer or that the Customer did not have authority to dispose of them, the Customer shall indemnify us against any claims, losses or liabilities arising from such removal, except where caused by our negligence or misconduct.

15. Data Protection and Privacy

We will process personal data provided by the Customer in connection with the Services in accordance with applicable UK data protection laws. Personal data may be used to administer bookings, process payments, manage accounts and, where permitted, provide service-related communications.

We will take reasonable steps to keep personal data secure and will not sell personal data to third parties. We may share data with service providers or authorities where necessary for the performance of the Services or to comply with legal obligations.

16. Complaints

If the Customer is dissatisfied with any aspect of our waste collection services, they should contact us as soon as possible, providing details of the issue and any relevant evidence. We will investigate the complaint and seek to respond within a reasonable timeframe.

Where we find that our Service has fallen below the standard reasonably expected, we may, at our discretion, offer a remedy which may include a partial refund, re-attendance to complete the Service, or another appropriate solution.

17. Amendments to Terms and Conditions

We may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, industry practice, or the way we operate our services. The updated version will apply to any new bookings made after the date of the change.

The version of the Terms and Conditions in force at the time of booking will normally apply to that particular Service, unless otherwise agreed in writing or required by law.

18. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire Agreement between the Customer and us in relation to the Services. The Customer acknowledges that they have not relied on any statement or representation not expressly set out in the Agreement.

20. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By proceeding with a booking or allowing us to perform a waste collection at your premises, you confirm that you have read, understood and agree to these Terms and Conditions.